Customer Testimonials
I was impressed with the professsionalism, friendliness, responsiveness, and willingness to go above and beyond expectations.
I made an appointment to have a recall fixed on my vehicle. I was told it was a five hour job and I would need to drop it off instead of waiting for it. My appointment was for 7am on a Tuesday, by 4 pm I’d still not heard that it was ready so I called. I was told they would call back but they didn’t. Just before they close at 6 I called again and they informed me that it wasn’t ready and wouldn’t be until the next day. On Wednesday I called around noon. Again I ... Read More DealerRater - Oct 17, 2026
Had an amazing mechanic who explained everything that my jeep was experiencing plus personally came to lobby to make sure I understood everything that was mentioned in the videos he sent my phone.
Super friendly sale team (Tyler was my salesman), no pressure for a sale. Finance department was just as good explaining everything. Showroom was extremely clean and in order. Car lot was full of vehicles and all the trash was picked up. The detail department was moving constantly. Great experience at Landers.
Very nice and the staff are great. Will help you find a great deal for the money.
Yo was very knowledgeable and very professional and I really enjoyed my purchase there and I will purchase another vehicle there when I need one
A free car wash would have been great. Service was good. I’m trying to get 15 words.
Very professional and helpful and my one guy Coral Smith is the best , very helpful and go out his way to help no matter what
I went to go buy transmission oil and filters for my 2024 ram 2500 with the 68rfe they had the filters but the guy told me that he didn't have no oil because they only have 55 gallon jugs for there shop okay it's understandable right it's a dealer they probably have a lot of services to do in house right what pissed me off is that I told him okay than can you order me the one quart bottles and I can come back when they get here he said no not a chance that they couldn't order ... Read More Yelp - Oct 3, 2026
Landers was very professional, knowledgeable, courteous and thorough. I would recommend every one I know to have all there vehicles needs to Landers thank you
Sara Leger did an outstanding job! From speaking with my wife over the phone to my in person visit, the entire experience was personable and professional.
Amazing,everyone was very professional and courteous. Dealership is really nice. Waiting area was very comfortable and refreshments were super. Thank you so much.
Stay clear of landers. They are very dishonest. Tried to buy here and was shocked
Quick service, very polite service attendant, nice coffee area & seating area. Clean dealership, friendly workers.
I was very pleased with my salesperson Lynia Jackson she was very professional and got me the best deal for the car I wanted. I would highly recommend her too anyone.
Great place to buy a vehicle. I would recommend Shawn Jones to anyone looking to buy. He and everyone else involved did a great job.
We had a the best experience buying our new Ram Truck at Landers. Our salesman, Yo, was outstanding and so pleasant to talk with. We highly recommend him if you are looking for a new vehicle to purchase! We love our new truck!! Thank you Yo and Landers!!
Always able to get a service appt at a convenient time and service writers are very helpful. Love the express check in. Better service and prices at Landers than other dealers and better than after market shops.
Dealership made the purchase process simply and easy even from several states away. Would definitely shop at again.
It was a great experience! Shawn helped me pick out the vehicle that met my needs and wants.
Everything went smooth and professional. The salesmen was polite and considerate. I would buy another vehicle from again.
Great job Devin, wonderful working with. You so kind and you listened to my needs,.
Wonderful people here My very first trip to a Dealership , I was nervous at first but everyone was so great I felt right at home.
Upon arrival someone greeted me. I told the service agent my concerns and he was very attentive. I always like receiving the video by test to let me see what’s happening with my vehicle and explaining it.
Kahn was very helpful. He listened when I told him what I was looking for.He was flexible for when it was convenient for me to come in, and the entire process went very smoothly! Thank you Kahn for taking such good care of me!!
Sara Leger was incredibly awesome. She was understanding of my budgets, style, enthusiastic,dedicated and most of all thriving to meet her customers needs. Go request SARA LEGER! 😊🙌🏾
Would highly reccomended Landers ram. Salesman Tyler did a great job being responsive and attentive to my requests.
Everything was great and went well. All staff were very helpful and accommodating for the purchase of my new vehicle. Great place!
Huge, clean showroom. Very expansive selection - lots of great trucks and other vehicles to choose from. All staff were professional, knowledgeable, and friendly..
On August 19, 2026, I took my Jeep Grand Cherokee in for a warranty issue, Service Manager was not the friendliest. I asked about a courtesy vehicle and he advised one was available and could take me within a states radius which I confirmed my destination as within. I then stated to take me to the Car rental place. I took a couple of minutes to make sure I had the car reserved, on my own accord. When it was time to exit, there was no courtesy vehicle, the driver had gone home. I was not made aware of the immediate need ... Read More DealerRater - Aug 28, 2026
Very personal and efficient. Advisor Dennis Powery was fantastic. Everyone i came in contact with treated me exceptionally well. Very good experience!!
Tyler is a gem - appreciate him and the team at Landers! Worked hard to put a deal together for us!
Got us out of our Chevy pickup and I’m glad thank you very much
Friendly, willing to work with the customer to make sure they can accommodate their needs
Shawn Jones helped us build a great deal and a seamless transaction. I highly recommend him.
Very professional and efficient. Accomplished everything in the time they said and got us on our way.
Eric Scaife and his staff are nothing short of incredible. He clearly has put his stamp on his staff and set very high expectations for them to deliver a first class buying experience. He responded to all my inquiries promptly, professionally and made me feel important and appreciated through the entire experience. I will always consult Eric going forward with any future vehicle purchases. Great job!!!
Dennis was on top of it Great customer service Fast and easy in and out service
Our experience at Landers Jeep was great we had a wonderful salesman named Shanon Rhea very knowledgeable about Jeep we purchased in the future if anyone I know needs a vehicle new or used I will be sending them to Shanon and Landers Jeep….
This dealership is so nice i wish i could work here and kelli is the best
They were very nice and helpful. They were kind enough to let me use their car, when they couldn’t get my part. I would recommend them to anyone who needed the help!!
Cost me out of pocket $200+ to have a simple issue fixed that was caused by the last visit I was there 9 months ago.( hose clamp not tightened and finally popped off causing engine stall) I didnt realize I needed to go behind a "professional engine tech" and make sure he did his job properly when he installed a brand new $35000 crate engine but I do know that now.
The people are friendly and helpful. Service turnaround time is a bit long, 7 weeks between two trips for minor issues, but Landers worked with me and made sure I had something to drive.
Shawn and the Landers team was able to make me a deal three states away.
Great advertised price that didn't change when I sat down with Chris Hart. Low/no pressure sales/finance team. Made car buying fun. Will recommend to my friends.
Clean , well managed and ease to work with . Everything was ready when I showed up to pick up vehicle.
Best service department I’ve ever been to. Very high quality work. Very nice service representatives.
Service department is a joke! Appointment times mean nothing to them. 4 hour wait... ridiculous!..
They did what was needed. My wait time was sufficient for completing recall work on my Jeep.
Person didn’t mention anything that was checked on paper, just gave me the paper even though it was things that need attention. It’s the second time Ive been to this dealership not happy with service
very unprofessional they will try to get over on you and never ask for jay Santos he is very rude and he dont do what ask him too he rushes you very aggressive
My issue didn’t get resolved I visited dealership on July 7,2026 scheduled appointment for july14,2026 at 8:30am . I left my vehicle there all day Tuesday with no new information and next the day there still no news on my vehicle. Supervisor told me appointment only for you to get in door start process not to get your vehicle look at .so my vehicle sitting over 24 hours with diagnosis and he said all his rentals gone they have only 80 rentals cars and they all gone he said.supervisor name is Dennis he was rude and unprofessional didn’t he try resolve ... Read More DealerRater - Jul 16, 2026
Very nice and knowledgeable. Didn’t have to wait at all! Jarrod was absolutely wonderful!
My very first experience with the service department was absolutely wonderful. The process was very easy. I was greated by Jarrod Johnson. He asked me how he could help me. I told him I was there for my first oil change. He asked for the key to my vehicle. Went to go look at it. Came back, looked up my information, verified everything was correct and told me how long to expect to wait. By it being on a Friday he told me that I should expect to wait 2hrs. Asked me if I would be waiting for the vehicle. ... Read More DealerRater - Jul 14, 2026
We arrived and the staff was very accommodating to us and out 15 month old baby.
yesterday I went to Landers to have my first oil change done on my new 2025 Jeep grand Cherokee Limited 4 x 4 that my wife and I bought about two months ago I must say this Landers is top-notch 100% the best I’ve ever seen in my entire life. I have been a salesman with Chrysler for over 30 years and never in my entire life. Have I ever seen such service and such awesome treatment at any dealership then from Landers they are hands-down the best that I’ve ever seen in my entire life if you buy a vehicle from anybody ... Read More DealerRater - Jul 10, 2026
Great service. Didn’t feel pushed to do anything extra and reasonable prices. Car drives much better now.
Drove 5.5 hours to purchase a car that I was told had no exterior damage. I get there it has a large door ding, scratches and a broken taillight. I ask the manager to discount the price to cover a taillight and repairs and they say no. I ask if that is how they do business, by not being honest with out of state customers. They tell me they don't have to sell me the car. Left feeling pretty negative about the interaction. Would not recommend for internet purchases.
I bought a 2023 dodge charger scat pack in august of 2024. It was told to me it was a manager car not used. the pricing on the sales tax was not completely paid. It was told to me it would be. I had to go back to dealership multiple time to get the paper work. I contacted the sales director she never called me back about the price difference in the sales tax. I contacted her about not having all the correct paper work. I contacted her about how long it took to get the paper work almost 2 months. 8 months later ... Read More Yelp - Mar 12, 2026
Brought my vehicle into the service for a diagnostic check. I was told it would be 175$ after the check was completed I went to check out and noticed an additional misc line item for and additional 26$ fee. After asking what this is they first tried telling me that was taxes. Which would have been fine if there weren't another line item for taxes. Then they told me that's just a fee all landers customers have to pay and there's nothing they could do to remove it. Not taxes no additional time spent or anything associated with my ... Read More Yelp - Feb 14, 2026
Horrible experience. I bought a 2023 Challenger Scat Pack at the end of May and love the car. However, in August a long crack appeared in the front windshield, It started at the edge (on the passenger side) and curved up and across, about 2 feet long. I had not noticed anything striking the windshield, and there was no mark from a rock or anything, just a crack. So, this did not seem right. I checked my warranty, and it said 12 months or 12,000 for the windshield, so I thought maybe it was at least a possibility to be covered. I made an ... Read More DealerRater - Dec 15, 2024
The worst customer service I have ever experienced myself!
First of all I had an appointment with the service Department at 9:00am so I drop off my truck at 8:58am to have my sunvisor repaired/replaced in my 2021 Ram 1500 (32,225 miles) at 4:15pm I get a call from Cayden F. telling me that he "Double checked with the Warranty manager to sure" and my sunvisor would be covered under the "Basic Warranty" but the "bad news" the part would not be until for 3 days. I drive 30 minutes in rush hour traffic only to get there ... Read More DealerRater - Oct 23, 2024
Untrustworthy and unprofessional service department. Will avoid their bait 'n switch in the future.
Went in for an oil change, and was told that the maintenence booklet i had for my car was no longer valid (expired by a year) and i have to pay out of pocket. Nowhere on the booklet is there any expiration date. It seems that since I got my jeep in 2020 the level of customer care has dropped below satisfactory. I'll take all my business else where.
Incredible disconnect with pricing and actual market. Tried to buy a used jeep, showed salesman other jeeps of higher original msrp and less mileage for much less at other dealerships, made a reasonable offer and was met with fierce stubbornness on price. The price on a used 22 wrangler with a known faulty engine higher priced than a brand new 24 is insane. One excuse on the incredibly high price was after market parts on it (and nothing worth that much of a price difference), that I guarantee they did not give the owner anything extra at trade in for. Avoid if ... Read More Yelp - Sep 7, 2024
Incredible disconnect with pricing and actual market. Tried to buy a used jeep, showed salesman other jeeps of higher original msrp and less mileage for much less at other dealerships, made a reasonable offer and was met with fierce stubbornness on price. The price on a used 22 wrangler with a known faulty engine higher priced than a brand new 24 is insane. One excuse on the incredibly high price was after market parts on it (and nothing worth that much of a price difference), that I guarantee they did not give the owner anything extra at trade in for. Avoid if ... Read More Google - Sep 7, 2024
Incredible disconnect with pricing and actual market. Tried to buy a used jeep, showed salesman other jeeps of higher original msrp and less mileage for much less at other dealerships, made a reasonable offer and was met with fierce stubbornness on price. The price on a used 22 wrangler with a known faulty engine higher priced than a brand new 24 is insane. One excuse on the incredibly high price was after market parts on it (and nothing worth that much of a price difference), that I guarantee they did not give the owner anything extra at trade in for. Avoid if ... Read More DealerRater - Sep 7, 2024
service diagnosis for 3 items.....total almost $5k for a 2019 Jeep Grand Cherokee Trailhawk - took my keys and got a few other opinions - bottom line only 1 service needed and total cost of $680 - will never use this dealer again - horrible thieves
Will never bring my vehicle to their service department again. My instrument cluster had went out. I took it up there the 1st time to get a diagnostic they said that the wiring was good , everything was getting power & suggested that I get a new $1300 cluster. I did so, still nothing. So I took it to a different dealership they informed me that my wiring housing is corroded & the cluster isn't getting any power. So I paid Landers for a diagnostic that they never did, & bought a $1300 part that I never needed.
Charged me full price for an alignment when all they did was a diagnostic. They said they didn't do after market parts after i asked if they could install after market so we decided to go elsewhere before they did anything. We are now out 140 dollars and on top of that when we asked for our car back they said they didnt know where it was and we had to go on a wild goose chase to find the car only to find it in the farthest parking lot possible. Im writing this on behalf of my sick father ... Read More Google - Aug 13, 2024
They have had my jeep for six weeks, Noone answer phone calls and they don't return phone calls. I had my vehicle towed to them. Zach is my service technician. The last text I received stated that it was going to cost 9000.00 to repair my transmission which is ridiculous. Asked for the management to call me and as of today I haven't heard from anyone.
Had an appointment for Wednesday at noon for oil change, tire rotation and check transmission. Picked up vehicle Saturday at 2, NO WORK DONE ON VEHICLE! I had an appointment! They should have let me know they wouldn’t be working on my car. What a waste of time!
Had an appointment for Wednesday at noon for oil change, tire rotation and check transmission. Picked up vehicle Saturday at 2, NO WORK DONE ON VEHICLE! I had an appointment! What a waste of time!
I had terrible experience at the dealer service
This is by far the worst customer service I have ever received. We took in our van for a transmission issue and all we kept being told by Kurt was "We need more time". After 3 weeks of being there, I told him I was coming to pick up the van to take it somewhere else. He replied "Give me 45 minutes to put it back together". I said you have 30 minutes. I got to the dealership and the team COULDN'T FIND THE VAN. There is no way it was being "put back together". It ... Read More Google - Jul 29, 2024
Absolute worst customer service I have ever experienced. Kurt was unprofessional, not helpful, and downright rude.
Terrible service department!
Visited them about 9 months ago. Needed a diagnostic for an engine light. Found out it needed a new ABS module. Was told it was back ordered until March 2024. Yes 3 months ago now. Already paid for the service just needed to pay for part for it to be installed now. Needless to say part still hasn't arrived, I've called and left messages for weeks. No one can give me an answer or tell me the status of a part that should have arrived months ago. So now after nearly a year of dealing with this problem ... Read More Google - Jul 27, 2024
Very unreliable service dept. Jeep in for oil change and comprehensive check up at 63000. $1000 +. Brought in today for an airbag light that was on. 66000 miles. Service tech Z. tried to say that now suddenly there was a major issue with timing belt and water pump. Friends have not had good experiences here. One car was there for 7 weeks. Coincidentally, same tech.
I'm still in the process of getting things completed for the vehicle I bought over three weeks ago. The sales team I've worked with has treated me very poorly. I mean....no customer service whatsoever after they get their sale. I've emailed the sales managers and everything and still no response to my complaint (it's been two days since I sent the first email). I even spent over 8 hours in their lobby over 2 days and I was like..... somebody needs to do some teaching on how to treat customers. Absolutely absurd how inappropriate some of the ... Read More Google - Jul 19, 2024
I was treated very poorly after the sale. I bought a used vehicle and they needed to repair some things on the car. Totally understand, but when the sales associate doesn't respond to texts and acts like you're bothering him....not acceptable. Took way too long to fix the issues and was treated like trash. Very displeased and I do not recommend setting foot on any of their car lots.
Communication with this dealership has been poor. We recently bought a vehicle and had the below issues: - Were told they would call us when accessories we purchased would be available to pickup. That did not happen. - Tried to book an online pickup for a service issue, but they never came. When we called them to find out why we were told they don't pickup for the issue we're having. - The service bay was rude when we dropped a vehicle a few minutes late. Life happens, especially when you have 2 babies.
Several years ago I would give Landers a 5 star rating. But as of today there rating has decreased. My son decided to purchase a new vehicle for his first time. He chose Landers because we have bought from them multiple times in the past and he knew what he wanted.
He went in with an open mind and confidence on doing everything on his own. The sales person who assisted him did not educate my son on most information. My son had to call me and his dad to ask questions because he was not understanding on some of the ... Read More Google - Jun 25, 2024
Waited over 2 hours for a scheduled oil chamge
IF you sell your car to them directly with no trade in, just straight selling to them, make sure that you understand that you do not get paid till they receive the title to the car. Which means that if you have a payoff, Landers Chrysler Dodge Jeep RAM of Little Rock will send payment to the lien holder and then it could take 20 business days till the lien holder sends the title to Landers Chrysler Dodge Jeep RAM of Little Rock. Sold my trust on Saturday, 6/8/24. Payment was not sent by Landers till yesterday, Tuesday, 6/11/24. Now I probably won'... Read More Google - Jun 12, 2024
I left my work truck there told them that my tires are leaking air especially the driver side. Got a call this morning from Andrew he said that there were no leaks and that it's ready. I get in the truck the back driver side tire is at 28. Don't go to him.
Be careful buying from certain sales people here. Salesman told me vehicle I was interested was a local trade and that he knew the individual personally that traded it in. After digging deeper this was a bold face lie. Vehicle came out of another state bought via auction from the actual dealership it was traded to. Definitely did not know whom traded the vehicle in or anything close to that. Beware, certain ones will try anything, any lie to sell a vehicle. Zero integrity.
Do NOT shop here! After weeks of trying to get ahold of their finance department because they allowed someone to use my personal information to buy TWO vehicles in my name over $30,000 each with NO SUSPICION, I've had no other choice but to conclude that this was possibly an inside job. Not only did they let the woman alleging to be myself purchase 2 vehicles in my name, but they allowed the other woman coming in with her buy TWO vehicles with someone else's information as well!! The salesman that finalized these purchases contacted the woman using my information, ... Read More Google - May 14, 2024
Slowest service center to exist. Multiple times have come in for an oil change scheduled at either 8 or 9 in the morning and every time have had to wait until at least 2 pm in the dealership for the service to be done. They don’t give you an ETA even when you ask, they just say they think they’re working on it now. Terribly slow and overpriced for the timeframe it takes to complete the job.
The dealership has pretty good service...I only had one incident that took 6 months to resolve...other than that they Ok
Do not buy from this place a person word used to mean something. Only thing this place is good at is selling lies . I should’ve learned from a past experience!
I bought a brand new car the 28 Feb 2024..by the 5th of March 2024 I canceled my extended warranty at that i never agreed on which was a $6k+ charge and another charge for oil changes and tire rotation which i was also not made aware of nor agreed to..today I find out that my warranty paperwork was never sent to corporate to cancel..i was told it would take 4-6weeks..the finance guy Noel D. refused to help multiple times after he purposely put the hidden fees that was never explained nor agreed on and I have yet ... Read More Google - Apr 3, 2024
We waited for about 30 minutes for someone to come assist us, and saw several employees walking around and no one helped us. Terrible experience, bad customer service.
Be sure to cross your fingers and pray when you leave your vehicle with them. The technicians got my vehicle all jacked up and nobody knows anything.
The service department keeps giving me the run around with my car I call kno answer it don’t take that long for a part to come in I’m getting very frustrated about it and I regret buying a car from them literally
Winston hooks it up. Bought both my wife and my car from him. Finds the good inventory
I recommend with caveats. I bought my 2023 Durango R/T at night second week of December 2023.So I missed the bald tires in the rear that I was told were all replaced because I only checked the front and they are in good condition so after being told they were replaced i didnt touch the rears. When I had a flat rear passenger tire this week and went to get it fixed bc of a big screw in the middle of my tire is when i noticed. I also missed the holes in the dash, they did fix them. It ... Read More Google - Feb 23, 2024
If no communication and putting you on hold for hours was a service, Landers would be outstanding! A quick couple hour fix, pushed from Thursday, all the way to Wednesday the next week. Service Tech loses a part off a panel and now it's another cost. They try to hit you at every corner, leaving your vehicles with no window in the snow. And absolutely refuses to communicate and keep anyone updated. But don't worry, you'll sit on hold for 30 minutes and they will pick up to send you to voicemail right after! Absolute regret buying and ... Read More Google - Jan 15, 2024