Customer Testimonials
Drove 5.5 hours to purchase a car that I was told had no exterior damage. I get there it has a large door ding, scratches and a broken taillight. I ask the manager to discount the price to cover a taillight and repairs and they say no. I ask if that is how they do business, by not being honest with out of state customers. They tell me they don't have to sell me the car. Left feeling pretty negative about the interaction. Would not recommend for internet purchases.
Over the years, I have purchased a dozen cars or so and this was by far the easiest. Found the listing for a used car online. Made a phone call and explained I live 5 hours away and wanted to do negotiations over the phone. They offered to deliver my car to me and pick up my trade in. Photos sent of my trade in and given a very fair price. All paperwork done via Docusign. They delivered my car a few days later and picked up my trade in. The car was exactly as described and I couldn't be ... Read More Yelp - May 3, 2025
Jessica Knight was great help and one of the best people to work with!!! Recommend her!
Horrible experience. I bought a 2023 Challenger Scat Pack at the end of May and love the car. However, in August a long crack appeared in the front windshield, It started at the edge (on the passenger side) and curved up and across, about 2 feet long. I had not noticed anything striking the windshield, and there was no mark from a rock or anything, just a crack. So, this did not seem right. I checked my warranty, and it said 12 months or 12,000 for the windshield, so I thought maybe it was at least a possibility to be covered. I made an ... Read More DealerRater - Dec 15, 2024
Let me first say, that I will never use another Dealership. These people were on point, kept us informed and helped us with the buying process. Ethan Roberts, is our salesperson. He's the BEST. I traded in my 2021 Jeep Wrangler for a Wagoneer, brought 3 Waggoneers out for me to look at, all 3 had different options on them, and he answered my questions, lol, I had a lot of questions. I will NEVER use another Dealership!!!! Ethan will match you with the vehicle that you are coming in to see. He bent over backwards for us. Cannot say enough good ... Read More Yelp - Nov 30, 2024
The worst customer service I have ever experienced myself!
First of all I had an appointment with the service Department at 9:00am so I drop off my truck at 8:58am to have my sunvisor repaired/replaced in my 2021 Ram 1500 (32,225 miles) at 4:15pm I get a call from Cayden F. telling me that he "Double checked with the Warranty manager to sure" and my sunvisor would be covered under the "Basic Warranty" but the "bad news" the part would not be until for 3 days. I drive 30 minutes in rush hour traffic only to get there ... Read More DealerRater - Oct 23, 2024
Awful service department. I have purchased 2 new vehicles from Steve Landers.
Never another.
I received a recall letter on my 2020 Jeep Renegade. I called this dealership service department directly to make an appointment for the repair, not a national call center, not a recall center but the actual dealership service department directly . I was put on hold several minutes and was finally given an appointment time of 0730 for this morning. I rearranged my schedule and arrived at 0700 to be in plenty of time. Kyle then told me-- oh, we don't have those parts, the call center doesn't know ... Read More Google - Sep 11, 2024
Incredible disconnect with pricing and actual market. Tried to buy a used jeep, showed salesman other jeeps of higher original msrp and less mileage for much less at other dealerships, made a reasonable offer and was met with fierce stubbornness on price. The price on a used 22 wrangler with a known faulty engine higher priced than a brand new 24 is insane. One excuse on the incredibly high price was after market parts on it (and nothing worth that much of a price difference), that I guarantee they did not give the owner anything extra at trade in for. Avoid if ... Read More DealerRater - Sep 7, 2024
They have had my jeep for six weeks, Noone answer phone calls and they don't return phone calls. I had my vehicle towed to them. Zach is my service technician. The last text I received stated that it was going to cost 9000.00 to repair my transmission which is ridiculous. Asked for the management to call me and as of today I haven't heard from anyone.
Had an appointment for Wednesday at noon for oil change, tire rotation and check transmission. Picked up vehicle Saturday at 2, NO WORK DONE ON VEHICLE! I had an appointment! What a waste of time!
Very amazing place the service is amazing and great work
I was treated very poorly after the sale. I bought a used vehicle and they needed to repair some things on the car. Totally understand, but when the sales associate doesn't respond to texts and acts like you're bothering him....not acceptable. Took way too long to fix the issues and was treated like trash. Very displeased and I do not recommend setting foot on any of their car lots.
Went in a week ago to have my key fob looked at because lock/unlock wasn't working and the panic alarm was going off for no reason. I was sure it was going to need to be replaced. I can't remember the name of the guy that helped me in parts but he was awesome! He asked me if I was ok with him looking at it to see if he could fix it and immediately let me know he would have to take it apart and if I was ok with that. He said that if he ... Read More Google - Jun 17, 2024
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Would highly recommend to anyone, from buying a car to services on your vehicle!
Went in with an engine barely functioning. Fixed the problem. Kept me abreast of their progress. Very helpful and courteous.
Landers Chrysler dodge jeep is a great place to buy new or used car or truck and if you need service done they can take care of that to.
Great customer service. I had an issue with a new car I purchased. They were quick to resolve the issue, and they made the process easy. I highly recommend this dealership for their honesty and care for the customer.
The dealership has pretty good service...I only had one incident that took 6 months to resolve...other than that they Ok
Had an amazing experience today. Was in and out! Come see Cap!!!
We appreciated all the help Cap!!! You a G!!
Harry Smith Is Awesome In Every Way....
Winston hooks it up. Bought both my wife and my car from him. Finds the good inventory
I was very disappointed in the service I recently had at this dealership. When my car was ready for pickup after service yesterday, it had to be jumped off. When I questioned the service manager, he told me to "just drive it for a bit, and it will be okay". I got in my car this morning and it would not even turn over. I called Landers, they told me the battery was probably dead and come by and they would put a new one on it and charge me another $250+ dollars for the battery and no telling ... Read More DealerRater - Nov 16, 2023
Mr. Marshall was an amazing sales associate. His vast experience made our buying process very enjoyable and because of him, we got an amazing vehicle!
Gloria was the worst person I have ever dealt with. Claimed she was National Guard, but had no working knowledge of the Veterans capped interest rate program. I would never use this associate again. She was disrespectful and looked high or hungover the entire time
I had Mr. Winston as my salesman today, and I was extremely blessed! That man helped me with everything, all of my questions, concerns, the benefits, and made me feel relaxed on picking out the right truck for me! Hands down 10/10 salesman!
Great Experience, Winston is ABSOLUTELY WONDERFUL, He made buying vehicle FUN and Exciting. Have never had such a Great Experience and Winston made that happen. Wonderful 😊
That's it. Just don't. I promise there are better options than Landers anything.
Great group to buy from. Aaron and Winston worked as a team and were very professional and knowledgeable.
A helpful and friendly dealership with good inventory, and a well run sales and service department. Recommended.
Winston was great! He helped us find just what we were looking for. I will be back. This is my second vehicle to purchase from Winston.
Winston Marshall was my salesman. He helped me when no one else would. The transaction was seamless and his service made for my best car buying experience.
Great service.....great people!!! I really enjoyed the car buying experience and everyone was sooo nice!! I would definitely be back and recommend them!!
We had the best experience helping our kids purchase a good reliable Toyota Rav4. Everyone was friendly, helpful, and accommodating! We cannot say enough about our sales representative "Winston". He was knowledgeable, experienced and just down to earth. He made us comfortable from the first interaction, and through the whole process. Thank you for your patience and kindness, we will be back and asking for Winston!
Winston has been our salesmen for years. He has always been straightforward and honest. Me and my husband consider him more as a friend than a salesman. We have bought many, many, many cars from him and our experience is always great from the time we walk through the doors. Would totally recommend him to friends and family.
Laura went above and beyond to help me. She kept in constant contact to make sure I was helped and kept me in the loop to know what was happening! I have never worked with a dealer that worked so hard for me after the sale. My experience prior to this is that once the vehicle is sold most dealerships couldn’t care less about you. Not anymore, Laura is awesome at what she does!
Laura is an angel! She went above & beyond to make sure that my experience at Landers was perfect. I would highly recommend Landers Chrysler Dodge Ram and will be calling Laura with any future needs. She’s a tremendous asset to the dealership and a pleasure to do business with.
Customer satisfaction is a “selling point” only
I bought a used 2017 Ford Mustang and the buying experience wasn’t bad. I actually really like the car. The sales men were nice but they’re salesman trying to make a sale…so that part.
Well I purchased a vehicle that I was aware of having minor cosmetic body damage that could easily be fixed at home for little to no cost. That damage was disclosed up front before viewing the car in person. No deal breaker for me. The car was dirty when I test drove it so I failed to ... Read More DealerRater - Oct 30, 2022
Salesman (Winston Marshall) was friendly, cognizant of customer’s time, and very knowledgeable about vehicle. Service after the sale was phenomenal. Dealership was clean and hospitable.
Customer service was great helped me find what I was looking for with a great deal
Winston helped my wife and I get a great deal on a pre owned truck. He was super patient and accommodating.
Great dealership everyone was friendly and professional. Winston did a great job handling the demonstration to the delivery. He is a very professional salesperson. Very easy stress free purchase. I will be back.
Landers went above and beyond to make my deal happen. One of the best experiences I've had purchasing a vehicle. This was my second purchase with them. They know how to treat people. I'll definitely be dealing with them again in the future. Would like to say a very special Thanks to my salesman Winston. He is very professional and personable. He definitely knows the business. Thanks again for everything. I love my new Ram. Extremely satisfied customer, Ronald C.
The staff was thorough and upfront about everything. I appreciated how nice and polite everyone was.
Very misleading sales tactics, false advertising, horrible sales people. Worst of the worst I've ever experienced..
Winston has been my salesman since 2014. He is the most professional, customer-focused car salesman I’ve ever encountered. He’s all about my needs and he keeps it fun! He knows my “need for speed” so indulges me in getting me in smokin hot cars! Could not ask for better!
All nice people with really good customer service and also 5 stars for Steven and Christopher Hart
Very patient & work with you so that you get the vehicle you want with great rates.
From start to finish Racie Phillips was professional and kept his word now I’m riding and have a great car the whole staff friendly it’s a homely environment it’s just great a wonderful experience will be doing business there from now on
I love it at landers.. Christopher Hart was the best car salesman I ever encountered.
The process was easy as 123. Great customer service I will be coming back next year for a newer model
Our experience at Landers was amazing! Dale is the best and we will definitely be using them in the future!
This dealership rocks!!!! Great customer service and my salesman Jay Santos & Yo Yo did an outstanding job for the 3rd time this year!!!!!
Chris Hart made Ordering my 2021 Scat Pack , A breeze, he kept me informed all thru the process and Financing was quick and easy.
It was a great experience for me an they really work with you to help get the car that you want I will be buying there again
Justin Gregory was a great salesman and very helpful. I would return to Landers for another vehicle.
It took too long. If you make an appointment you shouldn't have to wait over an hour for your car to be finished.
Quick, Ebay was amazing, Finance person was great and knowledgeable. I will return for my next car.
Nice and Friendly people there and nice environment good deal on car and work with you
Excellent from beginning to end. The deal was great and the staff even better. They made lots of promises and kept everyone of them.
Had a horrible experience last week but the dealership called and apologized and I really appreciated that. I waited 4 hours for a oil change which is unacceptable but having the dealership recognized that via phone call was very nice.
Had a good experience with Arthur and the dealership.They had what I was looking for.
Very helpful from the online team to the sales team to the finance team East process
Great buying experience and transparent pricing. Worked hard to make sure I was in a vehicle I wanted.
Good job with oil change and tire pressure sensor replacement. Took a little longer than I expected. The invoice stated it did the multi-point inspection but not a printout of what was checked.
Work was completed in a timely manner and the service was outstanding. So glad I bought from Landers.
Great company with pride in everything they do I was very pleased with my experience and purchase
Dealership service and quality of the vehicle far exceeded my expectations. Harry Smith was awesome.
Great experience staff are very friendly and helpful special mention to Gloria she is an awesome young salesperson we are very impressed on her knowledge of what she is selling. Same with Billy in Finance very awesome and knowledgable. We are very happy and we Thank you for a great experience.
Great service. Timely response. Good diagnostic evaluation and clear recommendations for repair. Very friendly staff
I am happy with the service, The sales woman was great .Really enjoy her service
Had my car for 2 days without servicing it. I told them I would pick it up and when I came to get it they had no idea where it was parked.
Stuff was helpful, friendly and welcoming. Shawn was great to work with and I love the new Jeep!
Best car buying experience ever. Very impressed. Gloria was the best. I would highly recommend this dealership.
The entire experience was amazing! The dealership and all the staff involved in my purchase was professional, inviting and fun!
Harry smith is the go to guy. Worked with me to find the right car after a car accident.
I was very appreciative of the way I was treated here! I bought this car sight in seen from MS and they helped me make it as smooth as possible.
Very happy customer great place to do business with and I love my new car
The employees are nice respectful and hard working.I didn’t have an appointment I didn’t have to wait long.In most dealership you have to wait hours I will be coming back
Very nice customer services, I’m very thankful of Heather Allen on customer services, I will recommend her!!
everyone was nice and cordial sales person explained everything that went on with car and made suggestions
We have bought 3 vehicles from Landers. Each time, we shopped other dealerships in the area first. We always find our way back to Landers. They are very easy to work with and everyone that we worked with were so professional and friendly. Our salesman, Racie Phillips, was the best! Purchasing a new vehicle can be a headache, but Landers makes it as easy as possible.
We worked with Sydney and really enjoyed our experience. He was very helpful and patient.
The experience with Landers was excellent! Everyone I encountered was professional, knowledgeable and courteous. The salesman did everything to make sure I found the vehicle I requested.
Professional salesman and excellent service. It was a very easy process buying a jeep. I would certainly recommend this dealership to buy a vehicle.
Quick and efficient service. I will return when it's time to trade I'll be back.
Decided to wait 6 month to properly provide a honest review. And not impressed. I will not recommend any one to go there and take dealers words.
My salesman, Chris Long, made this purchase easy and safe. I am overjoyed with gratitude!